Disappointing Futurama DVD Box Set Case Door

I pre-ordered "Futurama: The Complete Collection 1999 - 2009" and had it picked up at the 2009 San Diego Comic-Con. It was a 19 DVD set housed in a hard plastic Bender bust, mostly cylindrical in shape. The bust came in a box in order to give the impression that Bender's head was preserved in a liquid-filled jar even though he is a robot.

In order to get the bust out, the back of this box had to be opened. Once opened, a curved piece of foam could be found attached to the inside of the back of the box, a rubber attachment in the shape of an antenna could be found in the top plastic keeping the top of the bust in place, a DVD booklet and a letter from the series developers could be found underneath the bottom plastic keeping the bottom of the bust in place, and a hand-numbered sticker could be found on the lower right corner of the door on the back of the bust (this is because it is a limited edition and only 500 were made). The door was a hard curved plastic piece, the hinge was on the left, and there were 3 plastic latches on the right to keep it closed. The bust had a niche aligned with the middle latch so that a finger could be inserted in order to pull open the door.

The door was already open when I opened the back of the box. I closed the door to help prevent any of the DVDs from falling out as I removed the bust from the box. After I closed the door, it wouldn't open again. The middle latch was fine, but the top and bottom latches were keeping the door closed as I pulled on it from the area of the niche. I finally had to insert nail files in the thin gaps of the top right and bottom right corners of the door in order to get it open. Not a user-friendly experience at all! DVD cases should be openable without the use of tools not included in the boxed set.